Job Description

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Mailroom Operator . Our ideal candidate will be responsible for operating mailer and digital print equipment to process the Department’s daily and special mailings, plus other notices; performs related duties in the mail room as required to support agency distribution of materials and bindery functions as needed.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Processes agency mailings to clients
• Operates Xerox digital printers, Ascent Pitney Bowes system, bindery equipment (folder, cutter, etc.), ODirect software device, and WebCrd.
• Troubleshoots mailing and Xerox equipment for technical problems and contacts service technicians.
• Reports technical, software, and notice formatting issues in a timely fashion.
• Communicates with supervisor and director on progress of all print operations, inventory of digital print supplies, and all printing issues.
• Works closely with other areas of Document Production Unit to organize overlapping workflow requirements.
• Works closely with Web Administrator on all printing requests, requirements, and issues for both hardware and software.
• Performs quality checks to ensure efficient quality control of all outgoing materials.
• Analyzes mail output and provides suggestions to ensure quality and cost effectiveness.
• Prepares and processes and maintains inventory control of manual inserts.
• Responsible for the gathering of materials to fill local office requests.
• Provides support for all incoming stock through the freight elevator.
• Assists print production staff in assembling large orders of new and revised local office documents.
• Maintains quality control levels and standards on all print requests.
• Assists with operation of unit’s car and/or van when required.

Required Qualifications:

• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work effectively as both a member of a team and independently.
• Excellent verbal and written communication skills.
• Ability in gathering and recording information daily.
• Ability to establish and maintain harmonious working relationships with coworkers and customer base.
• Ability to deal tactfully with others.
• Ability to maintain a professional demeanor in stressful situations.
• Ability to take direction from supervision and management.
• Ability to follow written and oral instruction.
• Ability to define and analyze problems and provide appropriate recommendation or solutions.

Preferred Qualifications:

• Five years of mail, copy, or print industry experience.
• Expertise in MS Outlook, Word, Excel, PowerPoint, and Adobe Acrobat
• Knowledge of the various methods used in transporting goods, materials, and equipment.
• Ability to maintain accurate records.
• Ability to establish and maintain harmonious working relationships with coworkers and customer base.
• Ability to work a flexible schedule based on customer needs.
• Skill in the operation of materials handling equipment in a production environment such as hand trucks and dollies
• Ability to take direction from supervision and management.
• Ability to define and analyze problems and provide appropriate recommendation or solutions.
• Possession of a current and valid Massachusetts Class D Motor Vehicle Operator's license.

Agency Mission:


The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit:

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.


Minimum entrance requirements: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in electronic data processing work, the major duties of which included the operation of the console of a computer and/or the peripheral devices used in support of computer operations, or (B) any equivalent combination of the required experience and the substitutions below.


Substitutions:


I. An Associate's degree or higher with a major in the field of data processing may be substituted for one year of the required experience.*


II. A diploma for completion of a one year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of data processing may be substituted for one year of the required experience.*


III. An official transcript from a recognized business or technical/ vocational school as evidence of completion of a program consisting of at least 650 hours of instruction in computer programming/operation may be substituted for one year of the required experience.


IV. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for one year of the required experience.

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Special Requirements: None.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Computer Operator II

Primary Location : United States-Massachusetts-Boston - 529 Main Street

Job : Information Systems and Technology

Agency : Department of Transitional Assistance

Schedule : Full-time

Shift : Day

Job Posting : Apr 16, 2026, 10:38:17 AM

Number of Openings : 1

Salary : 62,303.54 - 87,213.36 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Porshia Gray/Porshia.Gray@mass.gov - 8572758179

Bargaining Unit : 01-NAGE - Clerical/Administrative

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No

Job Tags

Full time, Part time, Work experience placement, Work at office, Local area, Flexible hours, Shift work

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