Job Description

About this role:

Wells Fargo is seeking a Legal Operations Processor to support the Writs and Levies functions in Legal Services within the Chief Operating Office (COO) . For additional information on lines of business, refer to the external careers site at  .

In this role, you will:

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal and external business partners
• Negotiate with external business partners to assure resolutions and deadlines are met
• Perform moderately complex administrative, operational and customer support tasks
• Provide training to less experienced Operational Legal Specialists
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement
• Receive direction from supervisor and escalate non-routine questions
• Seek ways to improve customer service experience and determine proper course of action based on business partners needs
• Support various operational tasks relating to subpoenas, levies and other legal documents representing Wells Fargo

Location: 1525 W. W T Harris Blvd., Charlotte, NC

• Preferred location listed above
• Relocation assistance is not available for this position

Shift: 9:00 a.m.- 5:30 p.m. ET; Monday-Friday

• Overtime may be required based on business need and department volume
• Shift is subject to change based upon business need

Training Details: 9:00 a.m.- 5:30 p.m. ET; Monday-Friday for approx. 4-6 weeks

Required Qualifications:

• 1+ year of Legal Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong collaboration, influencing, and stakeholder engagement skills with demonstrated ability to work effectively across business and functional teams, resolve issues, overcome obstacles, and build strong working relationships to achieve organizational objectives
• Strong customer focus with the ability to provide high quality customer service by actively listening, efficiently eliciting information, comprehending complex needs, and resolving internal and external customer issues while balancing enterprise priorities
• Strong organizational, prioritization, and execution skills with high attention to detail and accuracy, including demonstrated ability to manage multiple priorities and competing deadlines while consistently delivering high production quality results
• Strong verbal, written, and interpersonal communication skills with proven experience translating complex information into clear, concise, and audience appropriate messaging, including project documentation, status reporting, meeting facilitation, and leadership communications delivered with professionalism, integrity, and attention to quality with all levels of employees including management
• Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
• Experience analyzing legal statutes, working with legal rules and procedures, and processing legal filings within multiple jurisdictions
• Financial services experience
• Experience with Wells Fargo Writs and Levies processes and procedures
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)
• Proficient technology skills, including operational systems and tools, such as: Hogan and 1LLG

Job Expectations:

• Ability to work outside of regular business hours as needed
• Ability to work additional hours including weekends and holidays as needed or scheduled
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location(s) on the job opening

IMPORTANT INFORMATION: 

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
• If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit  Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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