Summary:
Acts as the primary technical and operational liaison between US leadership and the Philippines pod, ensuring global adherence to WMS data standards. Responsible for understanding the objectives of the business while developing and managing the outsourced supplier network that meets performance, cost, and risk goals. Monitors reports which detail supplier performance and makes recommendations for improvement, as needed. Lead and develop strategies, processes, or projects that will improve business performance. Develops skills of the team to leverage strengths and fill gaps to address performance and risk areas. Promote continuous improvement, innovation, and responsible data usage.
General Responsibilities :
Develop scalable workflows, documentation standards, and potentially automation readiness for future process optimization
Enforce WMS project management standards (Jira workflows) across US and Philippines teams to ensure unified reporting and execution
Manage C1PHl WMS data shares, design and maintain a suite of dashboards and ad hoc data support for the Supply Chain Operations team
Manage and maintain the control summary dashboards to ensure controls owned by WMS are being executed according to SLA (Service Level Agreements) and meeting performance targets
Identify and execute opportunities to convert manual risk controls into automated data monitors within the supply chain ecosystem
Lead the Philippines pod in executing complex data tasks, ensuring high-integrity output for inventory and compliance requirements
Deliver objective progress updates to leadership using Jira-based velocity tracking and standardized reporting cycles.
Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports
Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements
Leverage problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Assess and manage supplier performance by generating and analyzing supplier data inventory
Establish a strategic vision with suppliers and drive execution
Reporting, analysis and communications of supplier performance
Identify and escalate discrepancies, non-standard terms, or areas of risk
Lead process design and analysis projects in concert with external vendors
All other job-related duties that may be assigned from time to time
Basic Qualifications:
Bachelor’s Degree in any field
Strong background in Control Design and Testing
Demonstrated expertise in creating, deploying and maintaining dashboards for inventory and risk tracking
Exceptional attention to detail: ability to identify inconsistencies and compliance red flags across a wide range of datasets
Demonstrated expertise in managing projects or processes
Expert-level ability to build, deploy, and maintain automated dashboards for inventory and risk tracking.
Advanced skill in managing Jira boards, epics, and documentation for cross-functional technical teams
Ability to perform code reviews and data validation to ensure accuracy in Philippines-led workstreams
Experience in using Amazon Quicksight
5 years of relevant experience in leading and managing a team
Preferred Qualifications:
Bachelor’s Degree in Statistics, Computer Science, Economics or any related field
Programming Certification (Advanced SQL, Python etc.)
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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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