Job Description

Harness is the AI Software Delivery Platform company led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B backed by leading investors including Goldman Sachs Menlo Ventures IVP Unusual Ventures Citi Ventures and more. As AI accelerates code creation the real bottleneck has shifted to everything after the code testing deployments application security reliability compliance and cost optimization. Harness brings AI and automation to this outer loop helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year Harness powered over 185M deployments 82M builds 18T flag evaluations 8M security scans 9.1B optimized tests 3T protected API calls and helped manage $2.8B in cloud spend enabling customers like United Airlines Morningstar and Choice Hotels to accelerate releases by up to 75% reduce cloud costs by up to 60% and achieve 10x DevOps efficiency.

With a global team across 26 offices and 25 countries Harness is shaping the future of AI software delivery and were looking for exceptional talent to help us move even faster.

Position Summary

Harness is looking for a Workplace Experience Specialist to serve as the first face of our Boston office. This roles focus is creating an engaging and welcoming atmosphere by welcoming guests and supporting employee-facing services. This position will require the person to be in the office full-time. This role will report to the Senior Manager Workplace Design Experience and work closely with the global Workplace Design Experience team.

About the role

• In-office Monday through Friday during standard business hours with flexibility to work outside of standard hours as needed
• Be the main point of contact for workplace operations focusing on providing a positive experience for team members and guests.
• Manage inbound and outbound USPS mail packages and various carrier deliveries.
• Oversee the day-to-day appearance of our facilities to ensure our physical spaces are clean functional and presentable at all times; proactively ensure any facility issues are resolved quickly.
• Monitor the Freshservice ticketing system for the Boston office and follow the process of assigning tickets to the appropriate team member.
• Coordinate the content collection and updating of our knowledge-sharing pages for the internal team playbook and external employee information pages.
• Lead daily workplace operations utility services and ensure a safe and healthy work environment including communicating updates in a timely manner.
• Assist in vendor management to ensure the office remains well-supplied and operates seamlessly.
• Plan and execute engaging initiatives & events to build internal culture such as company happy hours team-building opportunities and in-office programming.
• Assist with new hire onboarding.
• Perform ad hoc projects and tasks.

About you

• Prior experience in Reception Hospitality or Customer Service role
• Ability to work from our office Mon-Fri
• Customer service oriented
• A problem solver
• Stellar communication skills and a high EQ with an ability to strike the right tone in emails and verbal communications
• Technological literacy and ability to quickly learn and navigate new tools (MS Office Google Mail Slack Zoom Envoy Ticketing systems etc.)
• Super-flexible adaptable practical and agile
• Experience in assisting with office relocations is a plus although not required.
• Ability to work independently follow directions and work well as part of a team
• Proactive and assertive approach to completing tasks and responsibilities; excel at anticipating needs
• Excellent time management skills ability to multitask and prioritize work.
• Willing to travel on rare occasions - 0%-5%

Work Location

• Onsite in our Boston office Monday-Friday

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly quarterly and annual social and team building events
• Monthly internet reimbursement

The anticipated base salary range for this position is $65000 to $70000annually. Salary is determined by a combination of factors including location level relevant experience and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity and benefits. More details about our company benefits can be found at the following link: transparency

$60000 - $70000 USD

Harness in the news:

• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare

All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.

Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website ( or you can contact your local law enforcement agency.

Required Experience:

IC

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