Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The role resides within the International Airports Division, supporting Central Caribbean airport operations. It is responsible for providing leadership, direction, and alignment to ensure exceptional customer care, as well as the efficient use of equipment, facilities, and personnel while achieving performance and service targets. Accountable for ensuring regional operational efficiency and for establishing and maintaining the highest standards in safety, security, operational metrics, customer service, financial performance, and competitive positioning—all while remaining fully compliant with Company regulations. This position will be based in either Miami, FLA, San Juan, PR or Santo Domingo in the Dominican Republic.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Leadership will modify the role or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Supervise and coordinate the performance of airport staff and contracted personnel across customer services, operations, baggage handling, ramp, catering, and security, ensuring efficient and effective operations
• Supervise the management of staff schedules, training, performance appraisals, audits, and financial wellbeing, ensuring all personnel are aligned with American Airlines' operational goals and compliance standards
• Motivate employees and align them with customer experience strategy, driving the achievement of station performance/service targets and company-wide objectives
• Participate in employee hiring, promotions, discharges, and transfers to ensure that the team is appropriately staffed to meet operational needs and company goals
• Build strong relationships with JB, alliance, sales and Oneworld partners, fostering synergies to enhance service quality and ensuring a seamless end-to-end customer experience
• Negotiate contracts and maintain strong partnerships with contractors, suppliers, and airport authorities, ensuring the best service standards and operational efficiency for American Airlines
• Enforces compliance of administrative policies, procedures, safety rules, and governmental regulations
• Compile reports on operational irregularities, service disruptions, or failures, providing suggestions for corrective action and 
• presenting findings to senior leadership
• Take on additional responsibilities at other regional stations as needed, including managing project work to improve overall operational efficiency and business optimization
• Ensure American Airlines is professionally represented to airport authorities, other airlines, and the public, cultivating positive relationships with a diverse range of stakeholders

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience 

• Bachelor’s degree in Business Administration, Operations or a related field
• 5+ years of experience of working in an international environment 
• 1+ years of experience leading teams
• Fluently read, write, and speak English and Spanish

Preferred Qualifications – Education & Prior Job Experience

• Master’s degree in Business Administration, Management, or a related field
• Leadership experience in commercial airline operations, with regional scope

Skills, Licenses, and Certifications

• Ability to lead and motivate teams to achieve operational goals
• Proven ability to influence and partner effectively across functions and at all levels
• Proficiency in Microsoft Office Suite
• Strong financial management and budget control skills
• Effective problem-solving and communication skills
• Knowledge of airport regulations and project management capabilities
• Ability to drive complex projects and deliver results in a fast‑paced environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

For contractors, Work at office

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