Job Description

The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service. Interns can also expect to spend some time each week supporting their office's front desk, assisting the Office Manager and learning to better navigate the services at the Institute.

All internships are unpaid and correspond roughly with the US semester system:

Summer Internship: June 1, 2026 through August 28, 2026
(Applications requested by May 2, 2026)

First consideration is given to applicants that can commit at least 12 hours (IINE-Lowell or IINE-Manchester internships) or 16 hours (IINE-Boston internships) over the course of one of the semesters outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

Language Services, Nonprofits Administration Internship Overview

IINE Language Services, based in Manchester, NH, is a program of the International Institute of New England (IINE). Its mission is to generate revenue for and support IINE by providing high-quality interpretation and translation services. IINE Language Services serves IINE programs, community partners, and commercial clients through in-person and remote interpretation, over-the-phone support, and document translation in over 300 languages.

The objectives of the Nonprofits Administration Internship are to:

1. Learn skills that translate to all non-profits and for-profit businesses, including employee management, business administration, marketing, grants/contracts, and social media
2. Support the growth IINE Language Services in Manchester
3. Encourage new applicants to join IINE LS by analyzing LS’s language needs

Reports To: Senior Manager, Language Services Program
Location: Manchester, NH

Key Responsibilities:

• Create and maintain an archive library of marketing materials for IINE LS
• Craft content for social media, including social media posts and other marketing materials
• Keep shared calendar of interpreter appointments and track appointment completion
• Support sending out paper-mail for translation projects
• Assist in updating and maintaining LS department resources in SharePoint
• Field calls from interested parties applying for interpretation positions, including gathering contact information and directing them to IINE’s website to apply
• Assist with interpreter scheduling, including:
  • Appointment booking and platform management
  • Updates interpret availability
  • Record keeping and filing, including timesheets and mileage reimbursements

Qualifications:

• Interest in international, refugee, asylee, and/or immigrant issues
• Language skills in Spanish, Haitian Creole, French, Ukrainian, Swahili, Kinyarwanda, and/or Arabic strongly preferred
• Patience speaking with non-native English speaks/non-English speakers
• Professionalism, discretion, and maturity in dealing with confidential information
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Office Suite
• Ability to manage multiple priorities and meet deadlines

Learning Objectives:

1. Identify best practices associated with business management related to both non-profits and for-profits
2. Develop an understanding of external client management and support needs
3. Learn about the processes involved with finance and billing for interpreter appointments
4. Understand the importance of social media and marketing to support business growth
5. Grow skillset within administrative tasks and upkeep of documentation
6. Capture important information from interpreters to maintain and update platforms
7. Respectfully express and engage with ideas and values in a multilingual environment

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