Job Description

About Us

Kismet Rotisserie is a fast-casual restaurant with 4 locations and is part of the Kismet restaurant group, based in Los Angeles. Our menu focuses on rotisserie chicken, crispy potatoes and vegetable sides, as well as sandwiches, salads, and sweets. It is healthy, comforting and ultra-fresh everyday food, fully made from scratch in-house daily. We source as much as possible from local farms and do our best to incorporate sustainability into our practices, while also maintaining affordability for our customers and creating a positive work environment for our employees.

We are a high volume restaurant, doing a significant amount of take out and catering and we take our approach to quality and integrity very seriously.

What do we offer YOU?

• FREE Meal during shift
• We believe in fairness and teamwork. That’s why all hourly team members (non-management) at Kismet Rotisserie share equally in our tips and bonus pools.
• Health perks, because you matter! We offer health insurance (medical, dental and vision) to all team members working 20+ hours a week. If you're an hourly team member, we’ll cover 50% of the base Medical HMO plan.
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Paid Time-Off (vacation pay {if eligible}, sick pay)
• All employees have the added benefit of a 50% discount at all our restaurants

Job Summary

Kismet Rotisserie in Culver City is on the lookout for a passionate FOH Cashier who loves good food, enjoys working with a team, and is excited to help serve our amazing community. If you’re someone who takes pride in your craft and brings good energy to the kitchen, we’d love to meet you!

Schedule: This is a part time opportunity for 2 shifts per week, with the opportunity to pick up more shifts in the future. We are looking to hire someone for the following schedule:

Our hours of operation are 11:00 AM - 9:00 PM.

Base rate is $17.87/hr, but with tips and our shared tip pool, team members bring in around $25–$27/hr on average (though it can vary a bit day to day). For your first three shifts, you’ll be paid the base rate, and after that, you’ll join the tip pool and start sharing in the extra earnings!

A Cashier is anyone on the FOH team at Kismet Rotisserie and is expected to accomplish the following:

Attendance, Breaks, Dress Code, and Schedule:

• Follow your schedule, communicating according to employee handbook policies, as needed.
• Dress appropriately for every shift, according to dress code policy and employee handbook guidelines.
• Come ready for your shift with enough time to get situated, ideally a few minutes before you are scheduled to clock in.
• Clock in and out according to your schedule, unless otherwise directed.
• Accurately record meal breaks in Toast, as directed by your schedule or supervisor, and abide by company meal period and break policies.
• Communicate all personal schedule needs through the appropriate Slack channel.

Set Up, Break Down and General Expectations:

• Stock beverages and set up/break down drink machine, hand washing the appropriate pieces. If breaking down, leave in the appropriate place for next day’s set up.
• Stock/package any items food/bev needed for service, including but not limited to all drinks in the lowboy, all sauces, desserts, etc.
• Stock all packaging/utensils/stickers/etc.
• Set up/break down dining areas (indoors and outdoors).
• Set up/break down trash/recycling/compost bins, with backup trash bags.
• Ensure cleanliness of FOH and customer spaces, including outdoors.
• Ensure sani bucket is set up/maintained/broken down.
• Ensure sani spray bottle and towel for wiping down tables are set up and available for use.
• Communicate with kitchen about any changes to menu/menu availability (throughout service as well, as needed.)
• Mark any items in or out of stock in UberEats tablet and Toast.
• Check/communicate any scheduled orders.
• Communicate needs for the following day.
• Communicate any broken/missing/damaged equipment or property with management to be able to appropriately replace, repair, or address.

Customer Interactions and Communication:

• Warmly greet all people who enter the space.
• Create a pleasant and warm experience for all customers, including smiling and interacting with patience and a genuine desire to provide hospitable service.
• Communicate with customers and coworkers with patience, grace and helpfulness.
• Troubleshoot all customer/order issues with patience and efficiency, doing your best to resolve the issue, if able, understanding your limits and communicating to a customer that you have a manager follow up with them.
• Communicate any bigger order/customer issues immediately with a lead/manager, following up in Slack on the correct channel.
• Document customer complaints by completing all sections of ‘Customer Complaint Form’.

Menu and Ordering:

• Have a full knowledge of the full Main Menu, all individual menu items, including allergy information.
• Stay up to date on any menu changes, updates, or seasonal specials.
• Be aware of all allowable substitutions, and communicate them clearly to customers.
• Ensure all customers, especially “To Stay”, receive their drinks and desserts.
• Have a good handle on the Catering Menu items, and the policies related to placing catering orders.
• Troubleshoot any issues with orders, as needed, whether the customer is in person, over the phone, or through the third party delivery.
• Have a handle on and be able to troubleshoot all POS functions, including but not limited to:
• Correctly ringing in the Tab name and Dining Option, including time or table number, as needed.
• Correctly ringing in all menu items.
• Voiding a transaction.
• Refunding a transaction.
• Printing receipts (during or after a transaction).
• Adding a tip after a transaction is closed.
• Reopening a transaction.
• Adding a discount.
• Adding a service charge.
• Scheduling orders.
• Processing gift cards
• Correctly interact with the UberEats tablet, including but not limited to:
• Accepting orders immediately.
• Pressing “Prepare” after the order has been entered into Toast.
• Pressing “Ready” when the order is complete and waiting.
• Marking 86’s/Items Out of Stock as needed.
• Pushing back prep time, as needed.
• Reaching out to customers or Uber support, as needed.

Bagging and Handing Off Orders:

• Check every order, ensuring items in bag correspond to ticket, adding whatever is needed from FOH.
• Mark items on ticket as they are checked in each bag to ensure accuracy.
• Split bags, as needed, to ensure best possible delivery outcome.
• Staple bags closed on delivery orders, to ensure they are tamper-proof.
• Keep track of grouping multiple bags together, as needed, using the “1/2 and 2/2” system, as well as customer names.
• Hand off bags to customers and delivery drivers correctly and carefully, being sure to hand off all items in multiple bag/box orders to drivers.

Quality Control, Tasks and Cleanliness:

• Prep and execute task work, according to checklists, service/space needs, and direction from leads/management, including but not limited to:
• Packing all sauces, desserts, and vinaigrettes.
• Stickering to go cups.
• Building utensil packets.
• Building catering boxes.
• Organizing back up stock.
• Communicate any discrepancies in beverage/dessert (or other, as noticed) quality.
• Be aware of DOH protocol and alert a manager and the kitchen as soon as a health inspector walks in the door. (Please ask the inspector to wait while you get a manager to greet them.)
• Properly label all House Beverages with date and item name, and keep organized according to FIFO in low boy and walk-in.
• Bus and wipe down tables as well as trash areas, counters, windows, sills, doors, outdoor areas, in order to maintain a clean and inviting environment for customers and staff.
• Sweep indoor and outdoor areas as needed to maintain a clean workplace.
• Bring bus tubs back to the dish area as needed.
• Take out trash/recycling/compost as needed.
• Help accept deliveries of product (produce/dry goods/beverage/market/paper goods) by directing delivery drivers to appropriate drop off areas. Help put away deliveries as needed and directed by management and ensure invoices are received by management.

Personal Attitude and Behavior Expectations:

• Maintain a positive attitude. Be respectful of coworkers and managers.
• Operate with a team-oriented mentality and holistic approach to service.
• Interact courteously, kindly, and professionally with all customers, and all people entering the store, including (but not limited to) delivery drivers, neighbors, inspectors, and unhoused individuals.
• Ask coworkers and managers for help, when needed, both in terms of workload and expectations.
• Alert a lead/and or manager if there is a need to have any out of the ordinary interaction with a guest or coworker - anything outside of standard interactions should be addressed immediately.
• Treat the entire space respectfully and with care, including all shared spaces, including but not limited to lockers, bathrooms, employee areas, outdoor areas, and trash facilities.
• Other Duties As Assigned.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Willingness to crosstrain in BOH, to be able to fill in and help out, as needed.
• Maintain an up to date Servsafe certification as well as all other required training including but not limited to: food handlers, CA sexual harassment prevention, workplace violence prevention

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to be able to stand for an 8-hour shift, able to lift up to 50lbs, be able to reach above head and stoop to put items on the floor or low shelves, be able to climb stairs and ladders, and be able to work as part of a team for the benefit of the guest. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Every person on the Kismet team is crucial and valuable, and plays an integral role in the effective functioning of the restaurant. Thank you for playing this very important role.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Employee discount
• Food provided
• Paid sick time
• Paid training
• Referral program

Work Location: In person

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